Nowadays, the telecare sector still relies heavily on traditional systems or even analog systems, which lags behind
the proliferation of smart technology in other sectors. Akuvox with its blockbuster indoor monitor is tipping
the UK telecare sector towards more humane, proactive and intelligent care through a project involving half a
million old people living in thousands of elderly homes.
Our customer, a key telecare service provider in the UK, sought to transform its traditional telecare system to
address two crucial problems: long response time to emergency call and limited extensibility in functionality,
which will hamper the ramping up of its telecare service.
Solutions & Benefits
Akuvox’s indoor monitor IT82, which enjoys compelling SIP and Android competence, was the silver lining to
the customer. It not only delivered stellar user experience to the elderly, but also improved their service
quality in many ways.
Creating a much safer and improved living environment
Enhancing the management efficiency and work productivity
Excellent SIP Compatibility. Surpassing traditional or non-SIP systems, IT82 set off emergency calls in
seconds, which is a critical life-saving feature. Moreover, it enabled smooth and HD audio & video
communication, which enjoyed <50 milliseconds audio delay.
In-depth Android OS Customization. Its expertly-tuned Android OS was easy for consolidating all
kinds of routine service via apps, such as paying bills and booking repair appointments, which
boosted the amenity of elders’ living and mitigated the risk of accident from their running errands
from place to place. In contrast, the original non-Android panel was limited in feature, and it was
also difficult to introduce new functions.
Simple Deployment and Management. It is also noteworthy that whether it was configuration,
firmware upgrading or software updating, they were efficiently carried out in bulk by auto-
provisioning or via Akuvox management software.
Major Application Scenarios
The ‘Contact List’ app allows the seniors to easily make hands-free audio or video calls to the
monitoring center, family, friends as well as neighbors. It is a convenient way for them to be
together with people more and acquire a sense of belonging and intimacy.
Alarm activation is easy, prompt and guaranteed. If elders feel unwell or have a fall, they simply
pull the cord connected to IT82, and a call for help is immediately dialed out. Also, connected
with various sensors, such as door magnet, smoke detector and infrared sensor, IT82 will emit
alarm sirens in case of hazards to urge the resident to take preventative action, whilst
automatically issuing an alert to the service center.
The built-in camera of IT82 is a boon to the carers. They are able to see the condition of the
elderly and the emergency scene during the call, and guide them to take preliminary self-help.
In addition, the live camera feed from the rooms of bedridden elders enables remote
monitoring in real time.
Akuvox is a pioneer in SIP and Android-based intercom solutions. Drawing on our 12-year SIP
experience and almost 10-year Android competence, IT82 is one of the few massively-deployed
Android indoor monitors worldwide. It not only delivers stable system, but also possesses
exceptional capability of deep customization.